This WhatsApp Compliance Policy outlines the rules, responsibilities, and acceptable practices for using ZoMoAPI services that integrate with the WhatsApp Business API. By using ZoMoAPI, you agree to comply with this policy as well as all applicable laws and WhatsApp Business policies.

1. Purpose

The purpose of this policy is to ensure that all users of ZoMoAPI use WhatsApp messaging responsibly, legally, and in compliance with WhatsApp and Meta platform guidelines.

2. Compliance with WhatsApp Policies

All users must comply with:

  • WhatsApp Business Messaging Policy
  • WhatsApp Commerce Policy
  • Meta Platform Terms
  • Applicable local and international laws

Failure to comply may result in suspension or termination of services.

3. Consent Requirements

Users must obtain explicit opt in consent from recipients before sending any messages through ZoMoAPI.

Valid opt in methods include:

  • Website forms
  • SMS confirmation
  • App registration
  • Checkbox consent
  • Customer initiated messages

Users must maintain proof of consent.

4. Prohibited Messaging Practices

Users must NOT send:

  • Spam or unsolicited messages
  • Misleading or deceptive content
  • Fraudulent offers
  • Illegal products or services
  • Adult or inappropriate content
  • Hate speech or abusive content
  • Malware or harmful links
  • Messages without user consent

ZoMoAPI reserves the right to suspend accounts violating these rules.

5. Message Content Requirements

All messages must:

  • Clearly identify the business
  • Provide accurate information
  • Include opt out instructions when applicable
  • Be relevant to the recipient

Marketing messages should include an unsubscribe option such as replying STOP.

6. Opt Out Management

Users must respect user opt out requests immediately.

If a user replies STOP or unsubscribe, they must not receive further promotional messages.

7. Frequency Guidelines

Users should avoid excessive messaging. Sending too many messages may lead to user complaints and WhatsApp penalties.

Recommended practices:

  • Send only relevant messages
  • Avoid repeated promotions
  • Respect user preferences

8. Use of Templates

All template messages must be:

  • Approved by WhatsApp
  • Used only for intended purpose
  • Non misleading

ZoMoAPI will not be responsible for template rejection caused by policy violations.

9. Data Protection Responsibilities

Users must:

  • Protect user data
  • Follow applicable data privacy laws
  • Not share data without consent

ZoMoAPI provides tools but is not responsible for user misuse of data.

10. Account Suspension and Termination

ZoMoAPI may suspend or terminate accounts if:

  • WhatsApp policies are violated
  • Excessive user complaints occur
  • Illegal or harmful messaging is detected
  • Spam activity is detected

No refunds will be provided in case of policy violations.

11. Monitoring and Enforcement

ZoMoAPI reserves the right to monitor usage to ensure compliance and prevent abuse of the platform.

12. Limitation of Liability

ZoMoAPI is not responsible for:

  • WhatsApp account bans due to user actions
  • Content sent by users
  • Legal issues arising from misuse

Users are fully responsible for their messaging practices.

13. Policy Updates

ZoMoAPI may update this policy at any time to reflect changes in WhatsApp rules or legal requirements.

14. Contact Information

For compliance related questions contact:

ZoMoAPI
Website: https://zomoapi.com
Phone: +91 83359 46478
Email: support@zomoapi.com